Returns & Shipping
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DUE TO COVID-19, SHIPPING TIMES MAY BE DELAYED.
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Skateboards-
Beast Nantico DESIGNED Skateboard Decks are manufactured and shipped by Boardpusher.com. Returns & Shipping for skateboards & Decks are subject to boardpusher's updated policies here.
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Manufacturing: 24-72 Hours
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US Shipping: 2-5 days (UPS Ground)
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Intl Shipping: 2-3 weeks (Postal Service)
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Express Shipping: Contact us after checkout for expedited options.
BoardPusher uses UPS ground shipping for all domestic orders. International orders are sent with the postal service or DHL. BoardPusher Custom Decks take 1-3 days to produce, ground shipping takes 2-5 days. If you would like express shipping you can select it during checkout. International shipping varies, but usually takes around 2-3 weeks.
You can find your current order status here.
BoardPusher Return Policy
Skateboards are manufactured of sheets of laminated wood and can break under stress. Skateboard decks are not warranted and cannot be completely guaranteed by the manufacturers. Therefore, BoardPusher does not allow any returns on broken or cracked skateboard decks.
However, BoardPusher will replace skateboard decks under the following circumstances:
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Skateboard was printed incorrectly. If the skateboard received by the customer does not match the design preview on the website, the skateboard will be considered as printed incorrectly. A perfect color match cannot be guaranteed since all computer monitors do not display colors in the same way.
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Skateboard deck is returned within 30 days of receipt
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Skateboard is as new and un-skated
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Skateboard grip tape has not been applied
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Skateboard trucks, bolts, or stickers have not been applied
In lieu of replacement BoardPusher, at its sole option, may refund the purchase price. Shipping costs will not be refunded. If you need to return a product, please contact us to obtain a Return Authorization Number and the proper address to ship your return. Your credit card will be refunded upon receipt of your returned skateboard deck.
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Skateboard Decks shipping cost:
United States $ 10.99
North America $ 17.99
South America $ 21.99
Europe $ 17.99
Africa $ 21.99
Asia $ 21.99
Oceania $ 17.99
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Clothing, Accessories & Gear
Shipping-
Express (1-3 business days after fulfillment)
Overnight (1 business day after fulfillment)
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International shipping
Flat Rate (Standard) (5-20 business days after fulfillment)
Standard DDP (3-5 business days after fulfillment) Canada only Information
Express (1-3 business days after fulfillment)
Express shipments to Europe require a contact phone number.
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Return, replace, or exchange your order
If you have an issue with your order, please reach out to our Customer Support team here to start a request. For additional info on our return, replace, and exchange policies see below!
Return
Purchase with confidence with our 60 day Return Policy!*
If you’ve received an item that is defective or damaged, you can request a refund by contacting our Customer Service team here.
Replace
We can send you out a replacement of the exact item you purchased if we send you something that doesn’t meet our standards. You can reach out to our customer support team for assistance with that here.
Exchange
If you need to exchange your item for a different size, model, please remember to provide the order number, name of the product and reason for the exchange when reaching out to our support team. Our Support team can be reached here.
* Please note: Returns or replacements for face masks must be submitted within 14 days of receipt.
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