Return Address for T-shirts, :
11201 Ed Brown Rd, Charlotte, North Carolina, 28273
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore we reserve rights to refuse returns at our sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Beast Nantico DESIGNED Skateboard Decks are manufactured and shipped by Boardpusher.com. Returns & Shipping for skateboards & Decks are subject to boardpusher's updated policies here.
Manufacturing: 24-72 Hours
US Shipping: 2-5 days (UPS Ground)
Intl Shipping: 2-3 weeks (Postal Service)
Express Shipping: Contact us after checkout for expedited options.
BoardPusher uses UPS ground shipping for all domestic orders. International orders are sent with the postal service or DHL. BoardPusher Custom Decks take 1-3 days to produce, ground shipping takes 2-5 days. If you would like express shipping you can select it during checkout. International shipping varies, but usually takes around 2-3 weeks.
You can find your current order status here.
BoardPusher Return Policy
Skateboards are manufactured of sheets of laminated wood and can break under stress. Skateboard decks are not warranted and cannot be completely guaranteed by the manufacturers. Therefore, BoardPusher does not allow any returns on broken or cracked skateboard decks.
However, BoardPusher will replace skateboard decks under the following circumstances:
Skateboard was printed incorrectly. If the skateboard received by the customer does not match the design preview on the website, the skateboard will be considered as printed incorrectly. A perfect color match cannot be guaranteed since all computer monitors do not display colors in the same way.
Skateboard deck is returned within 30 days of receipt
Skateboard is as new and un-skated
Skateboard grip tape has not been applied
Skateboard trucks, bolts, or stickers have not been applied
In lieu of replacement BoardPusher, at its sole option, may refund the purchase price. Shipping costs will not be refunded. If you need to return a product, please contact us to obtain a Return Authorization Number and the proper address to ship your return. Your credit card will be refunded upon receipt of your returned skateboard deck.